Coronavirus Update

3|20|2020

As our community increases social distancing and infection protocols, The Art Station has decided to suspend all face-to-face services for our clients and groups in order to keep our clients, our staff, and our community as safe as possible and will have an alternative therapy available to all current clients.

Effective MARCH 23, 2020, all sessions in our building will be cancelled.  Due to the FWISD campus closure, sessions that would have been held at those various locations will continue to be suspended according to FWISD protocol.

Knowing that your physical and mental health is extremely important during this time, The Art Station has spent the last week researching how to provide our services via a telehealth platform.  Online therapy or teletherapy is defined as the use of technology to have a therapy session. We will use thera-LINK, a HIPAA compliant platform that uses video and audio technology through a webcam on your device and my device to connect us securely. thera-LINK uses encrypted data streams (AES-256) for our video sessions. Any data that is stored outside of our video session on the thera-LINK platform (such as documents, messages, or progress notes) is encrypted and meets or exceeds all HIPAA and HITECH guidelines.

thera-Link appears to be very user-friendly and easy to use.  Some of our clients even started telehealth session yesterday.  In addition to the virtual sessions, a secure messaging system will make contact easier during this period.   While this will not be the same as doing art therapy in person, our goal is to maintain our therapeutic relationship with you during this time.  Our therapists have been working all week to find resources and learn ways to make your virtual sessions as engaging as possible.

At this point, your therapist should have reached out to you using one of our contact methods on file.  Typically, this would have been by phone or email.  We have had some issues being unable to leave voicemails in fully voicemail boxes or emails being returned.  If you HAVE NOT heard from your therapist and would like to have telehealth sessions, please call our office at 817-921-2401.

Here is some additional information about operations at The Art Station for the foreseeable future:

The main number (817-921-2401) will continued to be answered Monday-Friday from 9am-5pm, primarily by our administrative team who will be working remotely. Therapist calls will be directed to their voicemail for a return call.

Telehealth and telephone services are BILLABLE to your insurance and we will continue to file as usual. All copays and deductibles will apply, but if you are one of the many who are being furloughed during this time and concerned about finances, please discuss this with your therapist.  We WILL NOT stop services because of financial concerns.  We now have the ability store credit card data in our HIPAA compliant system, so you may be asked for that information by your therapist or by a member of our administrative team.

We are uncertain about when we will reopen our doors to face-to-face contact, but will communicate via email and thera-LINK. If you choose to suspend services, please call the office when things return to normal to resume your services.  Our goal will be to resume all therapy services according to your usual schedule as soon as we are able.

While we rely on the generosity of our community to help fund The Art Station, please know that over 60% of our operating costs, which are mostly therapist salaries and personnel cost, comes from payment for services delivered. As our community contracts are suspending and our therapy sessions are being decreased, we are expecting a significant decrease in revenue over the next 2 months.  If you are able and would desire to do so, you may make tax-deductible donations to The Art Station via our website: theartstation.org.

Again, if you have any questions or concerns about services or thera-LINK, please reach out to us.

Be well!